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Our vision is to work proactively and in partnership with statutory and other organisations and individuals: to promote mental health and to improve the quality of life for people suffering from, or with the potential to suffer from, mental distress by providing and encouraging user-led activities and services and to increase awareness of those issues through education and a strong, positive presence in the local community.
In close-knit communities such as those offered by services at Mind in Furness (particularly the residential services and drop in services) it is inevitable that tensions will arise from time to time.
We have a Compliments and Complaints policy that relates to the about services provided by Mind in Furness at The William Bingley Centre and Coniston House.
Mind in Furness believes that it is important those who use its services are able to comment on their experience of the service. Compliments and Complaints are equally important and both are welcomed as they allow us to learn from achievements and mistakes and contribute towards the development and maintenance of high quality standards.
This policy has been developed to ensure that all feedback is given due respect and is dealt with thoroughly and as quickly as possible.
In delivering our vision (see mission statement above) we're committed as an organisation in working with others to eradicate social exclusion and to do everything in our power to promote equality of opportunity and fairness to all.
Charity registered in England and Wales: 1143600
Registered company limited by guarantee: 7693277